Define it. PackGPT follows it.
How PackGPT Works
Your Business. Your Rules.
Connect Your Existing Business WhatsApp
Connect it through a simple four-step setup.
Your existing WhatsApp Business account and number remain yours. Your team can continue operating it the way they do today.
PackGPT can respond to customer enquiries through the same WhatsApp conversation. When a member of your team starts responding, PackGPT goes idle so your team can take over the conversation.
Keep using the WhatsApp your customers already know.
Customers don't need to change how they contact you.
Speak to customers in their language.
PackGPT automatically responds in the language used by the customer in the conversation.
Your team and PackGPT can work through the same customer conversation. When your team takes over, PackGPT steps aside.
Connect Your Existing Website ChatBox
Connect it through a simple two-step setup.
Your existing website remains yours. PackGPT adds the WebChat experience without requiring you to change the way your website works.
PackGPT adds an AI conversation layer to your existing customer communication — it does not require you to abandon the way your business already works.
PackGPT collects the packaging requirements through the conversation so your team can continue with the enquiry.
Keep using the WebChat your customers already know.
Your customers don't need to change how they contact you. PackGPT helps ensure the required contact details are collected.
Your Business. Your Rules. PackGPT Follows Them.
Connect it through a simple two-step setup.
Your existing business processes remains the same. Your team can continue operating it the way they do today. Just upload the information that explains your existing business processes. PackGPT uses that information when handling customer enquiries.
PackGPT adds an AI conversation layer to your existing processes and communication — it does not require you to abandon the way your business already works.
PackGPT works from the business knowledge and manufacturer policy you configure. It does not need to invent answers outside that information.
You don't need to change your existing workflows.
Your Business. Your Rules. Just Instruct PAckGPT to follow it. Your data is safe. PackGPT never talks about anything else except your business
Share Your Existing / New Product Images
Bulk upload your images along with its spefications
Your existing images remains yours. PackGPT adds the intligent image sharing without requiring you to change the way you works.
PackGPT adds an AI conversation layer to your existing customer communication — it does not require you to abandon any existing image assets which your business already owned.
Keep using your existing product image library.
Your customers don't need to change how they contact you. Only your configured product images will be shown to your customers. No generic or unrelated images are substituted.
YOUR IMAGES. YOUR PRODUCTS. NO GENERIC IMAGE SUBSTITUTION.
Define Your Cost. PackGPT Works With It.
Just update your existing cost details.
PackGPT uses the costing logic you configure and applies it to the customer's requirements. It shares the appropriate approximate cost range with the customer.
PackGPT adds an AI conversation layer to your existing customer communication — it does not require you to abandon the way your business already works on estimations.
Keep using the same calculations. PackGPT follows the logic you define.
You don't need to add another layer of costing calculation.
PackGPT can provide the detailed calculation output to your team, while the customer receives only the appropriate price range.
AI does not predict the cost. The pricing engine is isolated, deterministic, and controlled by your configured costing rules.
PackGPT Notification = Hot Lead Alert
Every enquiry is important, but some enquiries need immediate attention.
Define your hot-lead quantity. When an enquiry reaches that quantity or more, PackGPT sends an alert to your configured WhatsApp notification number within seconds.
Define your alert settings. Receive the alert within seconds.
Special attention needs identification.
You define the threshold. PackGPT identifies the qualifying enquiry and sends the alert to your configured notification numbers.
Dashboard: Your Business's Daily Pulse
Get a clear view of enquiries, leads and quotations across your connected customer channels.
The dashboard brings your PackGPT activity into one place, helping your team see what is happening during the day and night.
Track activity across WebChat and WhatsApp, monitor quotation activity, and identify where customer attention may be needed.
See your PackGPT activity and business performance at a glance.
Your business keeps moving. PackGPT keeps you informed.
No need to stay inside every customer conversation. Your dashboard gives your team a quick view of the activity happening through PackGPT.
Full Control on your Users
Your Business, Your users, Manage them on the go. No need to chase the maintenance team or mail followup
Add users, assign their roles and manage access directly from PackGPT Admin.
Your authorised users can be managed as your team changes — keeping access aligned with the way your business operates.
Single Click User Management
Your team changes. Your access control changes with it.
Add users, assign roles, reset passwords and manage user access directly from the Admin Console.
What exactly will PackGPT do — and what will it never do?
PackGPT is built to work inside your business rules — not outside them.
PackGPT WILL
Talk to your customers through your connected WhatsApp Business and website WebChat.
Use your business knowledge to understand and respond to packaging enquiries.
Use your configured product information and images when communicating with customers.
Follow your manufacturer-defined costing and pricing logic.
Apply deterministic pricing calculations rather than asking AI to predict a price.
Collect and structure customer requirements such as product, quantity, dimensions and other configured requirements.
Support feasibility and pre-production decision workflows according to the information and rules configured for your business.
Identify qualifying hot leads according to the threshold you define.
Notify your configured team members when a qualifying enquiry is detected.
Give your team visibility through the Admin Console and Dashboard.
Allow your authorised users to manage access and roles.
Keep your manufacturer environment separated from other customer environments.
PackGPT WILL NOT
AI will not predict your pricing. Pricing comes from the configured pricing engine and costing rules.
PackGPT will not replace your existing WhatsApp Business access. Your business continues to own and operate its connected account.
PackGPT will not replace your existing website. It adds the customer conversation layer.
PackGPT will not invent a product image when your configured image is unavailable. It reports that the image is unavailable.
PackGPT will not substitute generic or unrelated product images.
PackGPT will not invent an answer when the required business information is unavailable. It can defer the matter to your team instead.
PackGPT will not use public web information as a substitute for your configured business knowledge when answering a business enquiry.
PackGPT will not expose another manufacturer's business knowledge, pricing or configuration to your environment.
PackGPT will not make your team irrelevant. Your people remain available for exceptions, important customers and decisions requiring human attention.
PackGPT will not require you to change the way your packaging business operates simply to use AI.
Your Business. Your Knowledge. Your Rules. Your Team.
PackGPT doesn't ask you to become a different business to use AI.
info@packgpt.ai
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